Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") treats the confidentiality of everyone who visits the site or registers an account as a core priority. The pages below set out which categories of personal information we gather from players based in Canada, the purposes behind that collection, and the measures we take to keep the data secure. Opening an account or otherwise using the platform indicates that you accept the handling practices outlined here.

Our processing of personal information follows the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA), together with any privacy rules that apply at the provincial level.

2. Information We Collect

Details you supply directly

• Personal identifiers such as your legal name, birth date, and gender.
• Ways to reach you, including email, telephone number, and home address.
• Login information, namely your chosen username and a password we store in encrypted form.
• Documents used for verification, for example a government photo ID and proof of residence.
• The financial information needed to handle your deposits and payouts.

Details gathered automatically

• Technical signals such as device model, browser, operating system, and IP address.
• Records of your play, the length of your sessions, and your transaction log.
• Information from cookies and comparable technologies, described in Section 6.

3. How We Use Your Data

• Opening, confirming, and administering your player account.
• Handling deposits, withdrawals, and the crediting of bonuses.
• Meeting our obligations under anti-money-laundering and age-checking rules.
• Identifying fraudulent behaviour, protecting the platform, and upholding our terms.
• Assisting you through customer support and answering the questions you raise.
• Delivering service notices and, where you have agreed, promotional messages.

4. Legal Basis for Processing

We rely on one or more lawful grounds when handling your information: that the processing is needed to deliver the services you have requested, that it is required to satisfy a legal duty, that it serves our legitimate interest in operating a secure casino, or that you have provided consent, which remains yours to revoke whenever you choose.

5. Sharing of Data

Your personal information is never offered for sale. Disclosure is limited to the following recipients:

• Banks and payment processors involved in settling your transactions.
• Partners that carry out identity confirmation and fraud screening.
• Supervisory authorities and law-enforcement agencies when the law demands it.
• Vetted suppliers who are contractually held to strict confidentiality obligations.

6. Cookies

Cookies allow us to maintain your logged-in session, recall your settings, gauge site traffic, and refine the offers we present. These files can be reviewed or switched off through your browser controls, but turning them off may cause certain functions to behave incorrectly.

7. Data Security

Information moving to and from the platform is protected with SSL/TLS encryption, and it is held on protected servers to which access is tightly limited. We maintain technical and organisational controls intended to guard against unauthorised access, accidental loss, or improper use. While no transmission method can ever be guaranteed as fully secure, we make continuous efforts to safeguard what you share with us.

8. Data Retention

Personal information is retained for the duration of your active account and for any additional time mandated by financial, tax, or gaming legislation. Once the data is no longer necessary for these purposes, we either erase it securely or render it anonymous.

9. Your Rights

Where the law allows, you are entitled to ask for access to your information, to have it corrected or removed, to object to particular uses, or to take back consent you previously gave. Reach out using the contact details below to exercise any of these rights. You may also bring a complaint to the Office of the Privacy Commissioner of Canada.

10. Contact Us

If you have any questions regarding this policy or the data we hold, you can write to our Data Protection team at [email protected]. We endeavour to reply within 30 days.

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